SHIPPING & RETUNRS

DO YOU ACCEPT RETURNS

If you are not completely satisfied with your online purchase, you can send it back to us for an exchange, refund, or store credit within 15 days of purchase. To be eligible for an exchange or return, the item must be unused, undamaged, and sent back with tags, in its original packaging accompanied by the sale confirmation. Currently, we offer exchanges for the same item. 

All refunds will be applied to the form of payment used on the original order. Store credits will be issued in the form of an e-gift card for www.jewelrytouch.com. We do not offer refunds or credit on shipping fees.

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Please ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

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We reserve the right to refuse returned merchandise that has been used, worn or altered in any way and does not meet our return policy requirements.

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To return a damaged item, please contact support@jewelrytouch.com with your order number and a picture of the damaged product. We are unable to replace items that were purchased through our third-party vendors.

INTERNATIONAL RETURNS

For international returns, customers are responsible for return shipping costs. To initiate an international return, please contact support@jewelrytouch.com.

CUSTOMS, TAXES & DUTIES

Depending on the total value of your order it may be subject to import tax and duty. We do not collect payment for any import taxes or duties on our website nor are they included in the product price or shipping cost. All charges associated with import tax and duties are solely the recipient’s responsibilities.

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EU

• If you are within the EU the estimated duty rates for importing jewelry are as below

• Orders below €150 approximately $170 CIF Value (Cost, Insurance and Freight) are not subject to any import tax but still subject to the appropriate countries VAT rate (Value added tax).

• For example, importing an order of jewelry into the UK where the total amount of the order including shipping is below €150, approximately $170, is subject to only 20% VAT (Value added tax)

• Orders over €150 approximately $170 CIF Value (Cost, Insurance and Freight) are subject to 2.5% import tax and the appropriate countries VAT rate (Value added tax).

• For example, importing an order of jewelry into the UK where the total amount of the order including shipping is over €150, approximately $170, is subject to 20% VAT (Value added tax) + 2.5% Import Tax

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USA

• If you are within the USA the estimated duty rates for importing jewelry are as below.

• Orders below $800 CIF Value (Cost, Insurance and Freight) are not subject to any tax.

• Orders above $800 CIF Value (Cost, Insurance and Freight) are subject to the below tax rates.

• If the product price after any discount is below $1.50 per piece then the item is subject to 0% tax.

• If the product price is over $1.50 per piece then the item is subject to 5% import tax and duty.

• * Anything sold in a pair counts as two pieces.

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Other Countries

• For all other countries please contact your local customs office.

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Please note that the figures above are ONLY ESTIMATES and are not the guaranteed rates.

As duty rates are constantly changing we advise you contact your local customs office for more information.

FINAL SALE

Sale items, special orders, personalized or custom-made products, final sale merchandise, or products that are specified as not eligible for return in its description are final sale and cannot be returned. We do not accept returns from any pop-up shop purchases or purchases made through our third-party vendors.